Are you of legal vaping age where you live in Canada?

Return & Refund Policy

Thanks for shopping at Montgomer James Vape Shop.
If you are not entirely satisfied with your purchase, we're here to help.

RETURNS

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it and your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase or be verified by the original order number.

We’re sorry, vape liquids are not returnable.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund (credit card or original method of payment), replacement for defective items, or store credit.

You will receive the credit within 14 days, depending on your card issuer's policies, or immediate replacement if the items is found to be defective or an immediate store credit towards your next purchase, if that is agreed upon.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

CONTACT US

If you have any questions on how to return your item to us, please contact us at: support@montgomeryjames.ca

Client Services and Support

andrea@montgomeryjames.ca

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