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Shipping & Delivery Policy

Thank you for visiting and shopping at Montgomery James Vape Shop

The following are the terms and conditions of our Processsing and Shipping Policy.

Order processing time

We process and ship every regular business day, except Saturday, Sunday and Satuatory Holidays.  Our highly trained staff do their very best to get your order on it's way to you within 24 hours.  

If there's a significant delay in shipping your order, we will contact you via the email address associated with your order.  Orders are not guaranteed shipped on weekends or holidays.

 

Shipping rates & delivery estimates

Orders are shipped with a tracking number via Canada Post. Orders totalling over $100 before taxes will be shipped standard for free.  Otherwise the rates are:

Standard shipping:   8.00

Express shipping:   15.00 (guaranteed 3 business days)

If at anytime you discover your express order late in arriving, please let us know. You could qualify for a rebate!

Shipment to P.O. Boxes

Montgomery James Vape Shop ships to all valid addresses within Canada and the Canadian Territories.

Shipment confirmation & Order tracking

Once your order has shipped you will receive a Shipment Confirmation email with the tracking number(s).

Please let us know if you need the items shipped signature required.  Signature required will automatically be triggered on orders exceeding $150

Customs, Duties and Taxes

Montgomery James Vape Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Montgomery James Vape Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so we may file a claim with Canada Post.

Please save all packaging materials and damaged goods as we may need it for our claim with Canada Post.

Montgomery James Vape Shop will work to replace the damage items immediately and re-ship your order as soon as possible at no cost to you.

International Shipping Policy

We currently do not ship outside Canada.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Client Services and Support

andrea@montgomeryjames.ca

Looking for something that you didn't find here?

Let us know by emailing andrea@montgomeryjames.ca

Click here to learn more about our returns policy.

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